Operations Coordinator (AKA Multitasking Meerkat)
Do you have the cooperation of a meerkat and the multitasking skills to manage high-volume, often confidential tasks in a fast-paced environment?
As our Operations Coordinator, you will play a pivotal role in supporting the Canopy Team by ensuring smooth day-to-day operations and organizational efficiency. Reporting to the Operations Manager, this role requires the ability to manage high-volume, often confidential tasks in a fast-paced environment. The ideal candidate will be adaptable, detail-oriented, and capable of maintaining professional standards while responding to shifting priorities.
Location
Vancouver, Canada
Position Type
Full Time
Reports To
Operations Manager
Compensations
CAD 75-85K gross per annum, contingent on experience, plus benefits.
Start Date:
ASAP
Core Responsibilities
Office Operations & Facilities
- Take primary responsibility for the day-to-day functioning of the Vancouver office, ensuring it is tidy, stocked, safe, and welcoming.
- Manage office supplies, printing, and physical assets, including inventory tracking, and maintaining an organized physical asset library.
- Coordinate mail, shipping, and receiving, including tracking deliveries and outgoing shipments.
- Coordinate waste, recycling, and basic facilities needs, and flag larger issues to the Operations Manager.
- Carry out health and safety procedures, including emergency preparedness tasks and basic office compliance requirements.
Systems & User Enablement
- Own user enablement at Canopy, guiding, training, and answering how-to questions so staff can use our tools confidently, including for remote staff across time zones.
- Develop and maintain clear, practical “how-to” documentation so staff can self-serve on common tasks and workflows.
- Support systems onboarding for new staff, orienting users to core tools following established processes.
- Support Salesforce usage across the team, including user guidance, data updates, imports/exports, and building reports
- Participate in user acceptance testing (UAT) by completing defined testing steps and reporting issues to system owners.
- Collaborate with the IT Coordinator to ensure seamless coverage: this role owns user enablement and usage support; the IT Coordinator owns infrastructure and fixing what’s broken.
Projects & Process Implementation
- Own and maintain Canopy’s online materials library and booking system for samples, event materials, and gift inventory, including user training and ongoing user administration.
- Support data cleanup and conversion efforts, including Dropbox cleanup, Salesforce data conversion into import sheets, and Knowledge Base implementation.
- Assist with the finalization and implementation of Canopy’s sustainability audit.
- Support procurement requests using established tools and processes, ensuring team needs are met efficiently.
Events, Meetings & Travel Coverage
- Support logistics for internal and external meetings and events, including materials preparation, room setup, catering, vendor coordination, and on-the-day assistance.
- Support webinar setup, invitations, delivery, and real-time technical troubleshooting independently
- Backfill business travel coordination during busy periods, including booking flights and accommodations and assisting with travel visa requests.
Qualifications
Essential Requirements:
- 2+ years of experience in an administrative, office coordination, operations, or IT support role.
- Demonstrably system-savvy: able to navigate, learn, and troubleshoot new platforms independently, with strong working knowledge of work productivity tools and a willingness to learn Google Suite, Microsoft Office, Asana, Dropbox, Okta and Salesforce.
- Naturally service-oriented and easy to approach, with the ability to earn and maintain trust across the Canopy team.
- Sound judgment in ambiguous situations: able to evaluate options with incomplete information and determine a path forward.
- Highly effective working remotely and asynchronously: proactive communicator, reliable without in-person oversight, and skilled at keeping distributed teams informed.
- Able to manage competing priorities and a high volume of concurrent requests in a busy environment.
- Excellent written and verbal communication and comprehension skills.
- Ability to be genuinely helpful while setting appropriate boundaries.
- Ability to maintain discretion and handle sensitive information appropriately.
- Confident running events, webinars, and conference support independently
- Strong attention to detail and problem-solving skills: able to take information, identify roadblocks, and develop solutions.
- Calm, professional, and proactive approach.
- Embrace the “Yes, AND...” mindset to foster innovation and collaboration.
- A passion for protecting the world’s forests.
- Embrace a "Yes, AND..." approach.
Related or Transferable Experience
- Experience supporting systems onboarding, user access, or basic application support under established processes.
- Experience maintaining inventories, coordinating logistics, or supporting facilities and office operations.
- Experience assisting with data quality through routine updates, basic cleanup, or maintaining existing documentation.
- Experience supporting meetings, events, or travel coordination.
- Familiarity with CRM, project management, or collaboration tools in a support capacity.
This role is a strong fit if ...
- You have experience working with nonprofit or mission-driven organizations.
- You are motivated by Canopy’s mission
- You have a strong interest in growing within operations, systems, or workplace coordination over time.
How to Apply
Please submit your CV and a cover letter. In your cover letter, please answer the question prompt below (applications without an answer will not be considered):
What motivated you to apply for this role and work at Canopy?
Describe a situation where you had to determine the right course of action without having all the information or a clear process to follow. What was the situation, how did you approach it, and what was the outcome?
There are few environmental organizations that can match Canopy in its unflinching commitment to saving the world’s forests and the many species that depend on them, while having the pragmatic acumen necessary to help companies do better by those forests.
- Margaret Atwood
Novelist, Poet, and Literary Critic
Canopy is a solutions-driven not-for-profit environmental organization dedicated to protecting forests, species, and climate. For 25 years, Canopy has been a driving force in transforming wood-based supply chains — including publishing, packaging, and textiles — to eliminate fibre coming from the world's most critical forests and ensure a livable planet for all.
Canopy embraces equity and diversity and is committed to a workplace that is enriched by the people, needs, and desires of our diverse community. We thank all applicants; however, we will only contact candidates who successfully secure an interview.
Canopy offers a competitive salary range. New Canopals can expect a salary typically within the lower half of the range, reflecting our commitment to equitable compensation practices. We believe in fostering a supportive work environment where employees can thrive. We also offer comprehensive benefits packages, professional development opportunities, and a supportive workplace culture dedicated to environmental conservation. At Canopy, we prioritize the well-being and growth of our team members, ensuring they have the resources and support needed to excel in their roles and contribute meaningfully to our mission.
